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Privacy Policy

HomePrivacy Policy

Privacy Policy

Last Updated: 17th October 2026

Hot Mess Group (“we,” “our,” or “us”) is the parent company responsible for the operation of our brand family, which includes Hot Mess Manufacturing, Hot Mess Sweets, and Hot Mess Photography.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website https://hotmess.group and interact with any of our brand entities.

1. Data Controller and Brand Structure

Hot Mess Group acts as the central Data Controller for the collection and management of your personal information. Data collected via our various sub-brands is managed under this unified policy.

Our Brands:

  • Hot Mess Manufacturing: Customized/made-to-order goods.
  • Hot Mess Sweets: Perishable food and confectionery products.
  • Hot Mess Photography: Professional photography and custom digital/physical photo services.

2. Information We Collect

We collect information to provide a seamless shopping experience across all our brands.

A. Personal Identifiers: Name, shipping address, billing address, email address, and phone number.
B. Order & Service Information:

  • Manufacturing/Sweets: Customization text, flavor selections, and quantities.
  • Photography/Manufacturing: Image files uploaded by you, specific photography requests, and digital delivery preferences.
    C. Payment Information: Processed securely via third-party providers (e.g., Stripe, PayPal). We do not store full credit card numbers.
    D. Technical Data: IP addresses, cookie data, and device information collected via our website.
  • Communication Data: Information provided when contacting customer support, including your phone number if you opt-in to receive updates via WhatsApp.

3. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process transactions, manufacture custom goods, ship food products, or deliver digital photography files.
  • Brand Integration: We may share your information between Hot Mess Manufacturing, Hot Mess Sweets, and Hot Mess Photography to provide a cohesive customer experience (e.g., if you have an account with the Group, your details may be used to streamline shopping across brands).
  • Communication: To send order updates, respond to inquiries, and provide customer support.
  • Marketing: If you opt-in, we may send you news and offers from the Hot Mess Group or its individual brands. You can opt out at any time.
  • Legal Compliance: To satisfy tax, accounting, or legal requirements.
  • WhatsApp Messaging: If you explicitly opt-in to receive order updates or customer support via WhatsApp, we will use your phone number to send you automated status updates (e.g., “Your order has shipped”) and respond to your inquiries.

4. Sharing Your Information

We do not sell your personal data. We share data only with:

  • Service Providers: Shipping carriers (to deliver goods), payment processors (to handle money), and cloud storage (to host photography files).
  • Internal Brand Sharing: Information may be shared internally among the Hot Mess Group entities to manage your customer profile and order history.
  • Legal Authorities: When required to comply with the law.

5. Data Retention

We retain your data for as long as necessary to fulfill your orders, manage your account, and comply with legal/tax obligations (such as keeping records of sales and photography contracts).

6. GDPR & Your Privacy Rights

If you are located in the European Economic Area (EEA), you have specific rights regarding your data:

  • Right of Access: Request a copy of your data.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request that we delete your data (subject to legal retention requirements).
  • Right to Object/Restrict: Object to or limit our processing of your data.
  • Right to Data Portability: Request your data in a machine-readable format.
  • Right to Withdraw Consent for Messaging: You may withdraw your consent for WhatsApp communications at any time by replying “STOP” to any message or by contacting us directly.

To exercise these rights, or to withdraw consent for marketing, please contact us at hello(at)hotmess.group.

7. Photography-Specific Data Note

For customers using Hot Mess Photography & Hot Mess Manufacturing, please note that the images you upload for editing or printing are considered personal data. We treat these files with the highest level of security and do not use your personal images for marketing purposes without your express, explicit consent.

8. Security

We implement industry-standard security measures to protect your information. However, please be aware that no method of electronic transmission is 100% secure.

9. Contact Us

For any questions regarding this Privacy Policy or your data, please contact:

Hot Mess Group
Email: hello(at)hotmess.group
Address: 44 Cudworth Road, Lytham St Annes, Lancashire, FY8 3AE